Frequently Asked Questions
Everything you need to know about protecting your tech in style.
How protective are Velvet Caviar cases?
Our cases are engineered with 360-degree protection, featuring a FirmFlex material and raised bezels to safeguard your screen and camera from drops up to 8 feet.
Will your cases work with wireless charging and MagSafe?
Yes, most of our latest collections are designed to be fully compatible with wireless charging. Cases specifically labeled as 'MagSafe Compatible' include built-in magnets for a secure connection.
How long does shipping usually take?
Domestic orders typically process within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We offer a 14-day window for returns or exchanges on all unused products in their original packaging. Please note that shipping fees are non-refundable.
Do you offer a warranty on your products?
Every Velvet Caviar case comes with a 1-year limited warranty that covers any manufacturing defects or print issues under normal use.
How do I clean my phone case?
To keep your case looking new, we recommend wiping it with a damp cloth and mild soap. Avoid using harsh chemicals or alcohol-based cleaners that may damage the finish.